Coaching sessions are opportunities for employees to share their ideas, frustration, and career advancement in a private setting and to recognize improvement/change is needed. Effective coaching will be employee-focused. As a coach, my role is to listen and to draw the key issues from the employee. I will do 90% of listening and 10% of the talking.
The frequency and duration of one-one-ones are usually arranged by the coach and the employee. These sessions will result in more motivated employees. Employees will feel that management cares about their ideas and career within the company.
Coaching is not only about giving positive and constructive feedback it is a chance to gather suggestions from direct reports on the bigger picture. As a follow up program the recommendation is that supervisors conduct one-on-ones quarterly with their direct reports to focus on understanding agreements/disagreements, issues and other problems.